In a workshop on communication in healthcare organized by the National Board of Examinations in Medical Sciences (NBEMS), Union Minister Jitendra Singh emphasized the priority of giving a human touch to government initiatives. Singh highlighted the Centralised Public Grievance Redress and Monitoring System (CPGRAMS) as an example of how a human touch is induced after resolving complaints. The minister expressed his happiness for holding the workshop in Srinagar, emphasizing the rich legacy of healthcare in Jammu and Kashmir.
Singh praised the success of recent events held in Kashmir, including the G20 meeting and a two-day conference on administrative reforms. These events showcased the positive perception and evidence that Kashmir is increasingly becoming a preferred venue for various meetings and conferences.
The minister underscored the importance of effective communication in the field of healthcare. He emphasized that healthcare is not just a science, but also an art that includes communicating with patients and their families in a compassionate manner. Singh acknowledged that technological interventions have led to a shift from communication-based healthcare to non-communication-based healthcare, making healthcare more effective and efficient but losing the individual contact.
Singh acknowledged that these technological advances have been beneficial, especially in remote areas where communication facilities are limited. He mentioned the example of telemedicine and how it is changing the healthcare scenario in peripheral areas, such as the remote district of Kathua. However, he also emphasized the need to strike a balance in an age when communication comes at a cost and has become a lucrative business.
The minister praised the efforts of the Jammu and Kashmir government and NBEMS for their dedication to enhancing healthcare in the region. He commended their work in increasing the number of postgraduate seats and courses available, allowing citizens to receive high-quality treatment within Jammu and Kashmir.
Effective healthcare communication, according to Singh, is a non-negotiable aspect of the medical profession and differentiates excellent healthcare from the rest. He concluded by thanking NBEMS for organizing the workshop and highlighted the positive impact the organization has had in changing the perception of public services healthcare in Jammu and Kashmir.
The workshop brought together healthcare professionals, educators, and trainee doctors from across the country. It served as a milestone in emphasizing the importance of proper communication in delivering quality healthcare. Through this event, participants gained valuable insights into improving their communication skills and incorporating the human touch in their healthcare practices.